FAXCOM for Exchange |
FAXCOM Server |
FAXCOM for NDS |
FAXCOM for Exchange
- Where is the client for FAXCOM for Exchange?
- What can I do as a Windows 2000 user who keeps getting an error when I use the printer driver from the client?
- Can I have custom cover pages for individuals and/or departments?
- Where do I administer FAXCOM for Exchange?
- What can I do to speed up the time it takes to deliver inbound faxes to their destinations?
- Can FAXCOM for Exchange be installed in a cluster?
- Can inbound faxes be delivered to Public Folders and Distribution Lists?
- How is a fax number assigned to a user?
- How are faxes addressed in Outlook?
- How do I run the Queue Manager to delete faxes?
Q.Where is the client for FAXCOM for Exchange?
A. The FAXCOM for Exchage client for sending/receiving faxes is the Outlook client versions 9x through 2000. You can enhance the fax capabilities of the Outlook client by installing the Biscom printer driver, queue manager and TIFF viewer from drive\path\biscom\bisfax\util\ffe.
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Q. What can I do as a Windows 2000 user who keeps getting an error when I use the printer driver from the client?
A. If you are a Windows 2000 user who receives an error when attempting to use the printer driver, download the updated printer driver from the Biscom FTP site: ftp://ftp.Biscom.com/Products/Printter%20Driver/Software/Latest%20Release/.
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Q. Can I have custom cover pages for individuals and/or departments?
A. Yes - by doing the following:
FAXCOM for Exchange 5.5
Create a new cover page and save the file(s) to drive\path\biscom\bisfax\util\data. Run Exchange Administrator, select the Biscom Fax Connector Options tab to display the Properties. Under the User Defaults section, select Cover Page and click the Edit button, select the Custom attribute for the cover page. Stop and restart FAXCOM for Exchange. Run Exchange Administrator, select the appropriate site, select Recipients, select the specific user, select the Custom Attributes tab and specify the cover page name.
FAXCOM for Exchange 2000
Create a new cover page and save the file(s) to drive\path\biscom\bisfax\util\data. Run Exchange System Manager, select the appropriate console tree, select Connectors, right-click the Connector for Biscom FAX and select Properties…Advanced. For CoverPageProp specify a value to be mapped as a Custom Attribute. Select Start…Programs…Microsoft Exchange…Active Directory Users and Computers. Select the appropriate Domain, Organizational Unit and Users. Select the specific user and select the Custom Attributes tab. Enter the appropriate value and click Apply.
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Q. Where do I administer FAXCOM for Exchange?
A. FAXCOM for Exchange 5.5
You administer FAXCOM for Exchange 5.5 from Exchange Administrator. The Biscom Fax connector is located under Connections in the site where you installed FAXCOM for Exchange.
FAXCOM for Exchange 2000
You administer FAXCOM for Exchange 2000 from Exchange System Manager. The Connector for Biscom FAX is located under Connectors in the site where you installed FAXCOM for Exchange.
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Q. What can I do to speed up the time it takes to deliver inbound faxes to their desinations?
A. FAXCOM for Exchange 5.5
Rather than search the entire GAL when matching Route IDs for received faxes, you can search a specific address book container by entering the following statement into drive\path\bisfax\util\data\gateway.ini: [CONFIG] ABContainer=\organization container name\site container name\recipients
FAXCOM for Exchange 2000
Run Exchange System Manager, select the appropriate console tree, select Connectors, right-click the Connector for Biscom FAX and select Properties…Options. In the Address List to search field – click the Browse button to select a previously-created address list to search for routing inbound faxes
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Q. Can FAXCOM for Exchange be installed in a cluster?
A. FAXCOM for Exchange is not cluster-aware. There is, however, no problem with installing FAXCOM for Exchange on an Exchange system that sits outside the cluster.
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Q. Can inbound faxes be delivered to Public Folders and Distribution Lists?
A. Yes.You can assign a Route ID to either a Public Folder or a Distribution List.
FAXCOM for Exchange 5.5
Run Exchange Administrator, select the appropriate site, select Configuration…Connections…Biscom Fax Connector…Routing tab. In either the Public Folders or Distribution Lists area, click the Add button to add a new Public Folder or Distribution List.
FAXCOM for Exchange 2000
Run Exchange System Manager, select the appropriate console tree, select Connectors, right-click the Connector for Biscom FAX and select Properties…Routing. In either the Public Folders or Distribution Lists area, click the Add button to add a new Public Folder or Distribution List.
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Q. How is a fax number assigned to a user?
A. FAXCOM for Exchange 5.5
Run Exchange Administrator, select the appropriate site, select Recipients. Select the specific user; display the properties of the user and select the Phone/Notes tab. In the Fax field, enter the user’s fax number.
FAXCOM for Exchange 2000
Select Start…Programs…Microsoft Exchange…Active Directory Users and Computers; select the appropriate Domain, Organizational Unit and Users. Select the specific user; display the properties of the user and select the Telephones tab; specify the fax number.
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Q. How are faxes addressed in Outlook?
A. There are two ways to address a fax in Outlook:
- Type a string in the following exact syntax in the To or Cc line: [fax:name|fax number ] or [fax:name@fax number]
- Select the Business Fax Contact from the user’s Contact list.
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Q. How do I run the Queue Manager to delete faxes?
A. FAXCOM for Exchange 5.5
You must first specify the Administrator’s Display Name, which was configured when the installation was run. To verify the Administrator Display Name, you can open the drive\path\bisfax\util\data\gateway.ini file and see the entry for Administrator=admin name. Run the FAXCOM Manager program and select Configure…LAN Options. Specify the appropriate Administrator’s name. Select the Pending log and make your changes.
FAXCOM for Exchange 2000
You must first specify the Administrator’s Display Name, which was configured when the installation was run. To verify the Administrator Display Name, you can open the drive\path\bisfax\util\data\gateway.ini file and see the entry for Administrator=admin name. Select Start…Programs…FAXCOM Client…FAXCOM Queue Manager and select File…Login. Specify the appropriate Administrator’s name. Select View…Pending Queue and make your changes.
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FAXCOM Server
- After finishing the installation of the FAXCOM Server Software, do I need to reboot?
- Where on the FAXCOM Server do I store my company logo to be merged with cover pages?
- What is the location of the Routing table file that is created when I select Configure...Inbound Routing and create a route?
- What is the meaning of "Tran Mode"?
- What is the advantage of using Tran Mode?
- How do I enable Tran Mode?
- How do I confirm the version number of the FAXCOM Server Software?
- How do I enable additional server options ?
- How do I add a dialing prefix?
- Are faxes stored on the FAXCOM Server?
- How do I enable data archiving?
- Can the FAXCOM Translation Server translate password-protected documents?
- Since Excel issues a new print job for each sheet, how do I configure the FAXCOM Translation Server to issue one print job?
- What is the best way to check the TCP/IP connectivity between my FAXCOM Server and my data server?
- Is it possible to send a quick test fax from the FAXCOM Server?
- What is T1?
Q. After finishing the installation of the FAXCOM Server software, do I need to reboot?
A. You must reboot only if installing Release 3.04 or earlier.
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Q. Where on the FAXCOM Server do I store my company logo to be merged with the cover pages?
A. Locate the logo file in the u\ims\home directory.
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Q. What is the location of the Routing table file that is created when I select Configure...Inbound Routing and create a route?
A. The location of the inroute.dat file is the u\ims\server directoy.
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Q. What is the meaning of "Tran Mode"?
A. Tran mode, also known as Transient or Sessions mode, means that the gateway connects primarily to a session name that is created on the FAXCOM Server – rather than relying solely on a TCP port number.
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Q. What is the advantage of using Tran Mode?
A. Using Tran Mode enables you to bypass the FAXCOM Server four-host limit (where each fax service gateway is considered a host); in addition, Tran Mode gracefully handles TCP on networks with connection issues to help prevent lost TCP connections.
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Q. How do I enable Tran Mode?
A. Do the following to enable Tran Mode:
- On the FAXCOM Server, either configure one host port as Tran, or configure a second host port as Tran; note the number of the host port configured as Tran and stop it.
- For FAXCOM for NDS, do the following to connect in Tran mode: run NWAdmin, double-click the fax queue whose connections you want to configure; select the FAXCOM Connections page and specify the Session Name.
- For FAXCOM for Exchange 2000, do the following to connect in Tran mode: run Exchange System Manager; select the appropriate console tree; select Connectors; right-click the Connector for Biscom FAX and select Properties…Connections and specify the Session Name.
- For FAXCOM for Exchange 5.5 and FAXCOM for Windows, do the following to connect in Tran mode: from the FAXCOM Administrator Configure menu, select Service; select the Settings tab, check Enable Transient Mode and specify the Session Name.
- For FAXCOM for Domino, run Lotus Notes, select File…Database…Open, select the server that you specified (during the installation) as the location of the FAXCOM for Domino Admin 3.0 database and open the FAXCOM for Domino Admin 3.0 database; select the System Administration document; in the Connections section, enable Session mode and specify the Session Name.
- On the FAXCOM Server, restart the TRAN host port.
- On the FAXCOM Server, select Configure…Inbound Routing; insert a new entry, select Host Session for Destination Type and specify the Session Name.
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Q. How do I confirm the version number of the FAXCOM Server software?
A. Select Start…Programs…Faxcom…Fax Server Administrator…Help…About FAXCOM Server
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Q. How do I enable additional server options?
A. Select Start…Programs…Faxcom…Fax Server Administrator…Configure…Installed Options.
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Q. How do I add a dialing prefix?
A. You can add a telephony dialing prefix, such as a 9, as follows: Select Start...Programs...Faxcom...Fax Server Administrator...Configure Server. In the Dial Prefix field, specify the dial prefix, being aware that you can include up to four B's, each of which represents a 2.5 second pause. Example: 9BBBB would dial the 9, wait 10 seconds then dial the user-submitted fax phone number.
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Q. Are faxes stored on the FAXCOM Server?
A. Faxes are stored on the FAXCOM Server if you choose to configure and enable the Data Archive function.
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Q. How do I enable Data Archiving?
A. Select Start…Programs…Faxcom…Fax Server Administrator…Configure…Data Archive and check the Enable Archive Control radio button.
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Q. Can the FAXCOM Translation Server translate password-protected documents?
A. No. In general, the Translation Server will time out when any job sent to it requires an action from the user, such as clicking OK to a message or specifying a password. Before attempting to translate and fax a document, the user must remove any password assigned to the document.
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Q. Since Excel issues a new print job for each sheet, how do I configure the FAXCOM Translation Server to issue one print job?
A. By doing the following: open the document in Excel, right-click the Sheet tab, choose Select All Sheets, select File…Page Setup, in the Print Quality field, select a resolution to be used for all sheets, click OK, and save the document. Then it can be translated and faxed successfully.
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Q. What is the best way to check the TCP/IP connectivity between my FAXCOM Server and my data server?
A. You can use the ping utility, as follows:
Select Start…Run and type ping <ip address on your network>
as, for example, ping 128.1.6.138
If the TCP stack is operational, messages such as the following are scrolled on the screen and continuously updated every few seconds:
Reply from 128.1.6.138: bytes=32 time<10ms TTL=128
Reply from 128.1.6.138: bytes=32 time<10ms TTL=128
Reply from 128.1.6.138: bytes=32 time<10ms TTL=128
Reply from 128.1.6.138: bytes=32 time<10ms TTL=128
If no messages appear, or do not get updated every few seconds, the TCP stack may not be operational. If the TCP stack is not operational, you may see such messages as:
Request timed out.
Request timed out.
Request timed out.
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Q. Is it possible to send a quick test fax from the FAXCOM Server?
A. Yes. You can use the sendfaxtcp utility as follows:
- Select Start…Programs…Faxcom…Fax Server Administrator.
- Select View…Tasks to be able to monitor the progress of the fax you will send; minimize the Fax Server Administrator program.
- Press the shortcut key, Ctrl+Alt+C, to go to the DOS prompt.
- Type sendfaxtcp 6000 127.1.
- When prompted, type 2 to Send from Keyboard .
- When prompted to Input Phone #, enter the destination fax number of a nearby fax machine .
- When prompted, type 1 to Input Line .
- When prompted to Type one line, enter the text to comprise the fax (such as the word “test”) . To test a specific transmit port, before the text to comprise the fax, type $SETFAXPORT 01$, as for example, $SETFAXPORT 01$ test.
- When prompted, type 3 to send the fax .
- Type exit or press the shortcut key, Ctrl+C, to close the DOS window and immediately switch back to the Fax Server Administrator View Tasks dialog and watch the progress of the fax, indicated by such messages as “FAXCOM collecting job,” FAX delivery transmitting,” “FAX delivery Done.”
A Status of "FAX delivery done (0000)" indicates the fax was successfully sent. Any other status codes indicates an error, and you can do the following to determine the specific error condition:
On the View Tasks screen, press F1 to open the help file. Double-click the link to Understanding Completion Status Codes.
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Q. What is T1?
A. With a T1 line, you may get up to 24 virtual phone lines or "channels" on one single physical line made up of two pairs of twisted copper wires; this is possible because T1 lines utilize digital signals, instead of the analog signals that are utilized by the common loop-start line. Digital signals are multiplexed over time slots, allowing multiple channels to share the same physical line. While T1 service can provide important advantages to an organization – such as cost savings, channel density and expanded inbound routing capabilities – properly integrating T1 service is a more complicated process than installing a simple business phone line. T1 contains variations that must be explicitly configured by mutual agreement between the fax server and the PBX or phone company, and customers must determine the appropriate parameters for the T1 installation IN ADVANCE OF ORDERING the T1 service.
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FAXCOM for NDS
- Does FAXCOM for NDS work with GroupWise 6?
- What is the name for the FAXCOM Agent NLM?
- What is the name of the Fax Queue NLM?
- What is the format of the ncf files?
- How can I receive successful notification for faxes sent from GroupWise?
- How do I deal with receiving an error message that I must be assigned to a fax queue to send faxes when I try to launch Fax Address Builder?
- Is there an easy way in NDS to add or change fax numbers for many users?
- Will the FAXCOM Web Client work off a NetWare Web Server?
- Does FAXCOM for NDS work with e-Directory?
Q. Does FAXCOM for NDS work with GroupWise 6?
A. FAXCOM for NDS does work with GroupWise 6, and Novell has endorsed the API gateway (used by FAXCOM for NDS) to work with GroupWise 6. In addition, the FAXCOM for NDS GroupWise client Fax Address Builder (which uses Novell's C3PO) works with GroupWise 6.
Because FAXCOM for NDS still requires NWAdmin, a site upgrading from GroupWise 5.X to GroupWise 6 must continue to use NWAdmin32 for administering FAXCOM for NDS. If a site is doing a fresh install of GroupWise 6 - which does not integrate with NWAdmin32 and which requires snap-ins for Console One - then it is not possible to use FAXCOM for NDS.
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Q. What is the name of the FAXCOM Agent NLM?
A. The name of the Faxcom Agent NLM is Fxgwconn.nlm. If you select auto launch during the installation procedure, an ncf file is associated with the NLM with the name fxgwconn.ncf
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Q. What is the name of the Fax Queue NLM?
A. The name of the Fax Queue NLM is Faxcomds.nlm. If you select auto launch during the installation procedure, an ncf file is associated with the NLM with the name faxcomds.ncf.
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Q. What is the format of the ncf files?
A. The following is an example of an ncf file:
unload faxcomds.nlm
load faxcomds.nlm "/U=admin.SUPPORT" "/P=password" "/Q=FAX_Q.SUPPORT"
unload faxcomds.nlm //This unloads the nlm
load faxcomds.nlm //This loads the nlm
"/U=admin.SUPPORT" //This specifies the user
"/P=password" //This specifies the password
"/Q=FAX_Q.SUPPORT" //This specifies the agent, or agents and Q or Q’s to service
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Q. How can I receive successful notification for faxes sent from GroupWise?
A. In order to be notified that a fax was transmitted successfully from GroupWise, add the following to the fxgwconn.ncf file: “/R=YES”
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Q. How do I deal with a user receiving an error message that he/she must be assigned to a fax queue to send faxes when he/she tries to launch FAX Address Builder?
A. It may be a user is receiving this error because of fax queue configuration issues. Begin by verifying that the configuration is correct by running NWAdmin and selecting Tools…Evaluate Fax Queue Rules for User. In the Select Object dialog box that is displayed, navigate to the appropriate user object and double-click the user object to display the Evaluate Fax Queue Rules for User window. Confirm the user is assigned a fax queue. Next, make sure that the user is logging into NDS and GroupWise as the same user. If you determine that the user is not assigned a queue, make sure there is a fax directory configuration object in the user’s container or a parent container.
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Q. Is there an easy way in NDS to add or change fax numbers for many users?
A. Yes. Run NWAdmin and select Tools…Facsimile Telephone Number Assistant. You can now assign and/or reformat existing fax or voice telephone numbers.
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Q. Will the FAXCOM Web Client work off a NetWare Web Server?
A. Currently the FAXCOM Web Clients works only with IIS 4.0 or above.
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Q. Does FAXCOM for NDS work with e-Directory?
A. Yes but the FAXCOM for NDS modules only come as NLMs.
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