Biscom’s Advanced Fax Routing module provides an extensive set of features for processing and delivering received faxes, often initiating a fax workflow. Common implementations of Advanced Fax Routing include:
- Redirect faxes when a recipient is out-of-office
- Deliver faxes to different locations based on the date-and-time
- Deliver the fax image along with additional extracted data in CSV
or XML format
- Split a multi-page fax into multiple deliveries
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Some data is known about a fax as soon as it arrives – details such as the date & time, the destination fax number, and the Caller-ID and TSID of the fax sender. Other details can be extracted from the fax image, or even from a network resource. For example, an OCR process might capture a "claim number" or "customer ID", or a barcode scan might produce an "order number". These additional data points might then be used to query a network resource for corresponding data as well as routing instructions.
Advanced Fax Routing is a component of Biscom’s FAXCOM Suite for Windows application. FAXCOM Suite for Windows integrates with Active Directory and other LDAP databases, supports Group Policy and FAXCOM Policy for managing users’ permissions, and provides email, Web, and desktop fax interfaces, in addition to Application Programming Interfaces (APIs).
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